Frequently Asked Questions

WHY DO SOME PART PHOTOS SAY "NOT ACTUAL PART"?

These photos serve as an example of the part type you are viewing but is NOT an image of the actual part as described in the description. These NOT ACTUAL PART photos should not be used to compare compatibility with your part. We recommend matching part numbers or clicking the vehicle fitment button to ensure compatibility.


WHAT IS A "STOCK" NUMBER?

This is a unique number we assign to every vehicle that is processed in our inventory. This helps us trace back any information from one part to is original donor vehicle.


HOW DO I KNOW THE PART FITS MY VEHICLE?

You can always click the "Check Vehicle Fitment" button to verify compatibility and compare your part number in the description or ask a specialist for more information


WHAT IF I DON'T FIND THE PART I NEED?

Click the Part Request tab in the menu bar at the top of the page. Enter your details into the form and we will make our best effort to find a suitable replacement for your part as soon as we can. If you can't wait, feel free to give us a call!


WHOLSALE PRICING FOR BODY SHOPS, MECHANICS, INSURANCE ADJUSTERS OR REPAIR FACILITIES?

Yes! We welcome you to contact our wholesale department at (916) BEN-ZEEN or (916) 236-9336 where we cater to your specific professional needs


I LIVE CLOSE, CAN I PICK UP MY PART INSTEAD?

Yes, please give us a call and let us know before purchasing so that we may have the part ready when you visit us.


WHERE CAN I FIND MY TRACKING NUMBER?

Click the "Order Tracking" tab in the menu bar at the top of the page and enter your order number. Your order number is located in the invoice sent to your email inbox.


WHERE CAN I FIND MY VIN #?

You can find your Vehicle Identification Number on the Windshield on the driver's lower side or in the door jamb of the driver's door near the pillar. The number is usually 17 digits long and contains numbers and capital letters. If you cannot find it, give us a call! We are happy to help.


WHAT DO ALL THESE ABBREVIATIONS/ACRONYMS MEAN?

The automotive industry consists of many acronyms for long strings of words, here is a list of our most popular:

4WD: Four Wheel Drive (AWD)
ABS: Anti-lock Braking System
AC: Air Conditioning
Amp: Amplifier
ASSY: Assembly
AWD: All Wheel Drive (4WD)
Cond: Conditioner
Cont: Controller
CVT: Continuously Variable Transmission
DOHC: Dual Over Head Camshaft
ECU: Electronic Control Unit
EGR: Exhaust Gas Recirculation
Elec: Electric

ENG: Engine
FWD: Front Wheel Drive
LF: Left Front (Driver Side Front)
LR: Left Rear (Driver Side Rear)
MAF: Mass Airflow Sensor
Mod: Module
MPX: Multiplex
O2: Oxygen
O2S: Oxygen Sensor
PS: Power Steering
Rad: Radiator
RF: Right Front (Passenger Side Front)
RR: Right Rear (Passenger Side Rear)

RWD: Rear Wheel Drive
SIPS: Side Impact Protection System
SOHC: Single Over Head Camshaft
SRS: Supplemental Restraint System
Temp: Temperature
VIN: Vehicle Identification Number
VVT: Variable Valve Timing
W/: With
W/O: Without

WHAT DO I DO IF I NEED TO CANCEL MY ORDER?

Please give us a call immediately and we will help resolve the situation.


WHAT INFORMATION SHOULD I HAVE READY BEFORE CALLING?

We recommend you have your VIN# or part number, model, make, year, and some features of your car including transmission type and motor type, or your invoice/order number.


FOR ANY OTHER QUESTIONS, PLEASE GIVE US A CALL AT (877) 247-1717 WE'D JUMP AT ANY OPPORTUNITY TO HELP YOU!





OUR ASSURANCE
1 year warranty on all our used auto parts
1 YEAR
WARRANTY

Hassle-free, Satisfacion
Guranteed.

Our used auto parts are quality tested and inspected
QUALITY
ASSURED PARTS

All Parts are Quality Tested
& Inspected.

We handle and ship our used auto parts within 24 hours
24 HOUR
HANDLING

Parts Leave in 24 Business Hours to Lower 48 States.

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With a hassle-free one year warranty and the highest standards in quality and affordability, you can always rely on us and your part.

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