We at Benzeen make our best effort to deliver the best quality service to our customers and our ultimate goal is your satisfaction. If you have any questions or concerns, please don’t hesitate to contact us.
For information regarding our hassle-free Warranty coverage please visit the Warranty page.
RETURNS AND REFUNDS
We mean it when we say hassle-free, your satisfaction is our goal and we stand behind all the auto parts we sell.
All returns must be made within 30 days of purchase and must be accompanied by the original sales receipt or invoice. All parts must be returned in the same condition as received, complete, and undamaged within 30 days. Benzeen Auto Parts is not responsible for delivery or freight charges incurred for returned parts. Approved refunds will be in the form of full store credit or be subject to a 20% restocking fee. Refunds are not available on deposits or special order parts.
For parts purchased from eBay, please contact us directly at (877) 247-1717 before opening a claim/dispute or leaving negative feedback. eBay often takes up to a week to process your request while we can make sure you are satisfied the same day we receive your request.
Core charges are refundable if returned within 30 days. Only the appropriate core charges will be refunded. Cores must be drained of fluids and complete as sold in order to obtain credit. Core refunds on used parts will not include sales tax in accordance to each individual state's regulations.
START A RETURN:
If you are ready to start a return, please give us a call at (877) 247-1717 and have your order number ready (you order number may be found in the invoice we sent to your email). Thank you!
All Parts are Quality Tested
Parts Leave in 24 Business Hours to Lower 48 States.
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